Not to be Missed – The Blues Brothers Perform “SOCAP Man” at the Chicago Symposium

Ten years ago, during a previous SOCAP conference, Wade Houser had an idea  “Well everyone, or almost everyone thinks of the Blues Brothers along with baseball, football and pizza when you think of Chicago. So, I thought how fun it would be if Andy Begnoché  and I would rewrite the famous song ‘Soul Man’ to ‘SOCAP Man’.”

Wade’s idea became a reality at the Spring SOCAP Symposium.  Recruiting Shelley Elkins to write the lyrics, Andy and Wade performed “SOCAP Man” to a standing and clapping audience on the Monday morning of the conference, proving once again that SOCAP is about much more than learning and networking.  It’s also a whole lot of fun.

Also not to be missed is Andy’s blog How to Create Loyal Raving Fans & Backstage Account of a Song Parody with some great tips on building customer loyalty and more about how SOCAP Man went from an idea to a performance that ignited the SOCAP Symposium.

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SOCAP Symposium Early Bird Rate Extended to March 17

SOCAP Symposium’s early bird rate deadline is extended to March 17 so register today.  The Fairmont Chicago, Millennium Park is the event location and the dates are April 23 to April 26.

The Symposium provides relevant, targeted workshops to update and enhance the skills of customer care professionals.  This year’s Symposium offers five tracks, workshops for different functional levels, and varied session lengths.  Attendees can mix and match sessions to primary areas of interest.

For more information, visit the SOCAP International Website.

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Thursday, March 2nd Lunch and Learn Event

Join SOCAP Georgia on March 2 for “Engaging & Retaining Millennials with Incentives, Rewards and Motivation.”   Presented by Tonia Morris, founder of Simply HR.

Register Today

Tonia Morris Photo

Tonia Morris inspires organizations to bridge the generational gap in today’s workforce. She is a highly sought after presenter and brings a perspective gained from extensive experience working with companies across multiple industries. She’ll share new insights on how to engage, motivate and retain employees of the millennial generation.

Networking will begin at 11:00 am and lunch will be served.

1 Glenlake Parkway NE, Suite 300
Atlanta, GA 30328

Thank you to Oracle for hosting this event!

Oracle Capture Square png (2)

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Save the Date – The Jet Set Customer Experience – November 10

Join SOCAP Georgia for a presentation by Juliana Toala, Senior Manager of Consumer Support for Michael Kors on Thursday November 10 from 11 am to 1:30 pm.  The event includes lunch and Michael Kors and Donnelly Communications Contact Center tours.

Click her to Register

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SOCAP Conference Early Bird Rate Extended to September 16

Don’t miss this event.  Make your plans today to attend SOCAP’s 2016 Annual Conference, October 23-26 in Orlando, FL at the Disney Contemporary Resort! SOCAP’s conference is THE Customer Engagement Event Of The Year!  The Early Bird Rate has been extended to Friday, September 16.

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SOCAP Georgia Day at the Ballpark

Register Today

Join SOCAP Georgia for our 5th Annual Braves Game Event. The Atlanta Braves will take on the Washington Nationals Thursday, August 18th. SOCAP’s Business Networking Package includes exclusive seating in Club Level Section 318 rows 4, 5 & 6 and a $10 Concession Voucher. First pitch is at 7:10 p.m. so arrive early!

The cost (includes the $10 meal voucher) is $30 for SOCAP members and $40 for non-members.

Upon registration, you’ll receive an email with an electronic version of your tickets to print at home. Please allow a few days for processing. Tickets are limited, so please register now to reserve your seat.


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SOCAP Braves Game Moved to August 18

The SOCAP Georgia Braves game will be on Thursday, August 18.  Join us for a fun evening as the Braves take on the Nationals at Turner Field.  The game time is 7:10 pm and registration information will be available soon.

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SOCAP 2016 Symposium

This year’s Symposium will be held April 10-13 at the Omni Hotel in Nashville, Tennessee. Join other customer care professionals for three days of learning and collaboration.

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The Social Consumer Study

Learn more about the makeup and impact of customers that utilize social media.  Vanessa DiMauro, CEO of Leader Networks, presented the results of this study at the SOCAP Annual Conference earlier this month.  Click here for a summary and link to the complete findings.

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Top Trends in Customer Service Expectations

Author, speaker, and consultant Micah Solomon recently outlined the 10 trending changes in customers’ expectations in Forbes magazine.  Not only are customers more demanding, expecting 24/7 customer service, omni-channel integration, money back guarantees and more, but they also are empowered by social media.

But, as Solomon points out, customers, especially large ones, would rather stay than switch. They just want to be treated right.  Click here to see the complete article.


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