| January 26th, 5:30 p.m. - 8:00 p.m. | Annual kick-off/Meet & Greet |
| February | No Activity |
| March | Call Center Tour #1 |
| April 22nd - 25th | Symposium/Baltimore |
| May | Customer Service Best Practices |
| June | 11th Annual Summer Social |
| July | Braves Game |
| August | No activity |
| September | Call Center Tour #2 |
| October | Annual Conference/San Diego |
| November | Guest Speaker |
| December | 2013 Board Planning Session |